CSG Policies

We offer ongoing enrollment in our monthly programming based on availability year round. For the majority of the year, we operate off a waitlist, so the best way to get a spot in our program is by joining the waitlist for the class of your choice. If there is not a spot available immediately, we will reach out to you via email when a spot becomes available in the order you were added to the waitlist. We do our best to accommodate target start dates, but cannot guarantee availability in future months. We begin enrollment for the next month at the 15th of the month prior.

Once you are enrolled in a class, the spot is yours from month-to-month as long as your account remains in good standing. You are required to notify our staff by 5pm on the 15th of your final month if you wish to cancel your enrollment. We will let you know when your athlete is ready to advance to the next level and will coordinate schedules with your family upon skill acquisition - you are not tied to the start or end of a month to move up.

Your enrollment in our recreational programs have two key financial components:

1. Annual Registration Fee - Upon enrolling in a CSG program, recreational students will be billed a $50/child or $85/family registration fee. This covers benefits such as insurance, enrollment and billing solutions, professional development, training, and ongoing education of our staff, among other administrative and housekeeping needs. Registration fees are tied to your enrollment date for annual billing. These registration totals apply to our recreational families.
2. Monthly Tuition - Our monthly tuition is based on a per class rate that is averaged and annualized over the total number of classes in a given year then divided by 12 calendar months. This allows us to offer a flat, consistent monthly fee to our customers. In months where your class meets 3X, discounts, credits, or make-ups are not given. In months where your class meets 5X, your tuition is not increased and extra fees are not assigned. Each level of class has a unique tuition rate based on the duration, frequency, and programming required for that class:
   1. Preschool/Kinder (55-minutes) - $88/month
   2. Beginner (55-minutes) - $92/month
   3. Intermediate (70-minutes) - $110/month
   4. Advanced (90-minutes) - $120/month
   5. Hot Shots (60-minutes, 2X/week) - $172/month
   6. Pre-Team (90-minutes, 2X/week) - $218/month

CSG is proud to offer a maximum recreational family registration of $85/year. Second and subsequent enrollments (for the same or additional students) will receive a 5% discount on additional classes.

Discounts do not apply to multiple enrollments in classes that meet multiple times per week and are exclusive to our recreational athletes.

Enrollment is based on availability regardless of the timeframe. If there is availability in the class, we will happily get you started and you'll find that your athlete will be able to seamlessly assimilate with our curriculum!

Your monthly tuition may be eligible for proration at the per class rate for the classes that remain during that month upon enrollment. Proration does not apply if your enroll during a time in which there are still 4 weeks of classes remaining on the schedule. CSG does not offer credits, refunds, or pro-ration post-factum.

We offer (1) no-obligation trial class per athlete in classes that have availability for the tenure of your enrollment. Trial classes are scheduled on a first-come, first-serve basis in the class you intend to enroll in should you decide CSG is the right home for your athlete.

After your trial class, you'll have 48 hours to make a decision regarding your enrollment. If you decided CSG is not the right fit, there are no fees associated with your trial. If you decide to enroll, the trial class is your start date and that class will be included in your tuition.

Trial classes hold a no-cancellation or reschedule policy. We hold the spot in the class for your student to try out our program with the confidence that you'll have a great experience! Unfortunately, that means we cannot hold the spot for multiple weeks to reschedule your no obligation trial. This also means trials cannot be held for delayed or future enrollment. Our no-obligation trial classes are available for immediate enrollment only.

Be advised, our trial classes are not "free." Should you opt not to enroll immediately following your trial class, but return later, you will be billed for that trial class upon your active enrollment.

CSG operates at maximum capacity nearly all year round. This means there is not space available in equivalent classes throughout the week for a "make-up" or alternative lesson if you miss your scheduled day/time.

We understand that your schedule may not always allow you to attend your scheduled class, so we offer a make-up opportunity at our Friday night Open Gyms from 6:00-7:30pm.

Open Gyms are a drop-in event that normally carry a $15/child/attendance fee that is added to your parent portal retroactively based on attendance marked each week. You are responsible for notifying our check-in staff upon arrival that your attendance at said Open Gym should be marked as a make-up. CSG is not responsible for additional charges if you do not confirm your attendance as a make-up.

Make-ups must be completed within 60 days of your absence. They cannot be done prior to an absence. Months during which your class does not meet due to scheduled closures by CSG are not eligible for make-ups because those closures are already accounted for in your monthly tuition. You must be actively enrolled in a recurring class to participate in Open Gym, whether as an attendee or for a make-up class. Upon the termination date of your enrollment, you forfeit any remaining make-ups that may be on your account.

CSG does not have the ability to accommodate enrollment pauses. Your active enrollment combined with your paid tuition is what guarantees your spot in the class.

Students actively enrolled with accounts in good standing have first priority to change schedules, as needed. Please contact our office at enrollment@csgym.com to do so.

If you are not able to make your schedule class for an extended period of time, but wish to guarantee a spot upon your return, you will need to stay actively enrolled and pay your monthly tuition to keep that spot. Otherwise, we are happy to cancel your billing when given notice by 5pm on the 15th of your final month, and re-enroll you in an available class upon your return.

If you wish to end your participation in a CSG program, you must notify the administrative team in writing at enrollment@csgym.com or via a drop card in the office no later than 5pm on the 15th of the month prior to your intended cancellation date. Drop notifications received between the 16th and the 31st will automatically be processed with the following month’s cancellation and you will be responsible for tuition in that month directly following your notification.

While we understand that things happen, in order to run our business fairly and with the utmost quality of customer service, we simply cannot provide any leniency on this drop policy. We do send out a reminder each month on the last day to drop in an effort to avoid charging you for classes you cannot attend.

Students with a $0 balance on their account at the end of a month will be automatically re-enrolled in the same class for the next month.

Each class level has a set list of skills that must be mastered before a coach recommends he/she advance to the next level, which can be found in the class descriptions.

Colorado School of Gymnastics is committed to offering what is best for each child in order for him or her to grow and feel successful. Safety is our first priority, so coaches will assess the best class level to match your child’s ability and age. Our recommended class level will provide a safe learning environment, as well as an appropriate level of challenge for your gymnast. 

If your child is especially eager to advance, you have the option to enroll in more than one class per week.

Our parent portal is a convenient, online system where all enrollment, policies, communication, and billing is processed. All students actively enrolled in a CSG program have (1) account in our system with (1) primary account owner. If you wish to add a second user, the account owner will need to extend an invite to any secondary user they wish to access the account. The primary account owner will receive all correspondence and be responsible for any required action, including but not limited to updating payment methods on the account.

If you've forgotten your password or never accessed your parent portal account, click here. Select "Yes" you are a current customer and then click "Forgot Password."

If you cannot access your account, please reach out to our team at enrollment@csgym.com. If you are already enrolled and create a new account with a different email, you will not be able to see your enrollment or billing records.

Actively enrolled students will receive their monthly statement for your upcoming enrollment via email on the 15th of each month. You have until the 25th of the month to update your payment method or make a payment directly, at which time auto-pay is processed through our secure payment portal. All actively accounts are required to have a debit or credit card on file authorized for recurring billing.

Any account that is outstanding after auto-pay is processed will be charged a $15 late fee.

All correspondence regarding your statements, payment methods, and receipts will be distributed via email to the primary email on your parent portal account.

Any outstanding accounts as of 12:00am on the 1st of the month you are actively enrolled will be dropped from their class.

All of CSG's operations are online for your convenience. Our parent portal is fully secured and can safely store your payment information. If you wish to pay with cash or check, you may do so between the 15th and 25th of the month for an additional $15 processing fee. The cards on file for all outstanding accounts will be auto-charged on the 25th.

Colorado School of Gymnastics does not offer refunds once payment has been made. In the case of long-term injuries/illnesses that are verified by a doctor, please contact us at enrollment@csgym.com. Be advised that any potential exception in the case of injury or illness may be subject to processing fees.

A leotard allows for the best instruction possible, but is not required. If your child opts not to wear a leotard, a shirt that is long enough to be tucked in or tight enough not to go over their head when upside down is recommended. No midriffs should be exposed. Elastic waistband bottoms are required.

Hair should be tied back in a secure ponytail prior to every class.

Jackets, zippers, buttons, hoods, baggy clothing, and socks should not be worn in the gym. No jewelry should be worn in the gym (stud earrings are permitted). Athletes who are not dressed appropriately may not be permitted to participate in class. This is for the safety of our athletes and the longevity of our equipment.

All street clothes and shoes (including, but not limited to jeans, coats, and shoes) should be left in the cubbies provided at the entrance. Colorado School of Gymnastics is not responsible for lost or stolen items.

In order to ensure your child is warmed up properly, please arrive on time to your scheduled class or practice. No gymnast should arrive more than 10 minutes before class and must be supervised until class begins.

Colorado School of Gymnastics takes every precaution to ensure the safety of your child. Therefore, we ask parents to be as diligent as possible to ensure children are picked up on time. We understand there are times that circumstances beyond control will cause you to run a few minutes late.

Parents are required to escort all preschool and beginner students to and from the building. Students will be dismissed from their class directly to their adult. If a recognized adult is not in the lobby at the conclusion of class, students will remain in a designated waiting area until their adult retrieves them.

CSG strives to maximize both our instruction and viewing spaces to the best of our abilities. We have a small lobby with seating that looks into the facility. During peak hours, you can expect the lobby to be full and active.

Weather permitting, we will also open our garage doors for viewing from other points of our facility.

When the garage doors are open, they are not to be used as a point of ingress or egress, nor should parents/athletes expect to take breaks at the garage doors. Drop off and pick up will still occur through the main entrance. This ensures that we have consistent paths of travel to prevent interruption of other classes taking place in the gym.

The gym is for students and staff only. Parents/guardians are not permitted on the floor under any circumstances. If you need your athlete during class, please coordinate with a staff member.

If your child is enrolled in a preschool/kinder class, you are required to stay on the premises during your athlete's class.

If your student is in a beginner 1 or 2 class, especially if they are not able to navigate a leotard and/or using the restroom independently, it is highly recommended you stay on site during your athlete's class. CSG cannot guarantee supervision or support outside of the gymnastics instruction that occurs inside the gym.

All parents/guardians should confirm accurate contact information is on file before leaving the vicinity during their athlete's class, should you be needed in an emergency.

Good behavior must be used at all times, including following directions given by any instructor in the gym. Gymnasts displaying disorderly or improper conduct before or during class will be asked to sit out of the class.

Colorado School of Gymnastics strives to facilitate a program that is as inclusive as possible. We ask that if your child has any sort of special needs (physical, medical, language, or otherwise), you let the instructors know. We can only support your athlete as well as we're equipped to do so, the more information we have, the better we can accommodate your athlete's needs in class.

If your child’s special needs involve medication, such as an epi pen or asthma inhaler, you are responsible for ensuring that its on-site with your child.

Colorado School of Gymnastics will be closed for one week over the fourth of July holiday and for a two week period over the winter holidays including December 24th – January 1st. All other vacation dates will be posted on our website and on the information board in the gym. CSG serves a number of school districts and therefore we do not close for a designated fall or spring break.

There are no holiday make-ups or discounts offered for holiday closings or holidays in which the gym remains open but you choose not to attend. 

In such a case the gym needs to close due to inclement weather, an email notification will be sent out to all active participants. Closures that affect attendance during inclement weather can be made-up within 30 days of the closure at Open Gym.

All CSG classes have a designated drink break roughly half-way through the alotted class time. It is recommended that your child bring their own water bottle to keep with their other belongings during class time, but we also have a water fountain on site.

Water breaks are not to be used for snacks or meals. Chewing gum and food of all types are prohibited in the training area.

Colorado School of Gymnastics must have a parent/guardian signed Waiver & Release of Liability Form for every child who enters the training area. Actively enrolled student (recurring and trial enrollments) are also required to sign acknowledgement of our billing policies. This can be done through the parent portal, in the office, or both.

Colorado School of Gymnastics is a proud USAG Member Club. As such, we strictly abide by all policies and procedures set forth by the Center for SafeSport which can be found at https://uscenterforsafesport.org/. All individuals, regardless of membership in USA Gymnastics, are encouraged to report suspected violations of the SafeSport Code. They can be reported directly to USA Gymnastics via email at safesport@usagym.org or by phone at (720) 524-5640. All members of USA Gymnastics are required to report suspected SafeSport Code violations related to or accompanying sexual misconduct.